At Sepayong.Co, Sepayong Creative Ventures, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help with easy returns and refunds.
1.Returns
Eligibility: You have 14 days from the date of delivery to request a return.
Condition: Items must be in their original condition with all tags, packaging, and any included accessories.
Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons (e.g.,personal care items, perishable goods).
How to Initiate a Return:
Contact our customer service team at sales@sepayong.co with your order number and the reason for the return.
We’ll provide you with return instructions and a shipping label (if applicable).
2.Refunds
Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-14 business days. You will be notified via email.
Method of Refund: Refunds will be issued to your original payment method.
Shipping Costs:
· If the return is due to a defective or incorrect item, we’ll cover return shipping.
· For other returns, the cost of return shipping may be deducted from your
refund.
3.Exchanges
Exchanges: We offer exchanges for defective or damaged items. Contact us within 7 days of receiving your item to request an exchange.
4.Damages or Defective Items
If your item arrives damaged or defective, please contact us immediately at sales@sepayong.co with your order number and photos of the damage. We will work to resolve the issue quickly, including offering a replacement or refund.
5.Contact Us
If you have any questions about our Refund and Return Policy, please reach out to us at sales@sepayong.co
